Rachel Anne Macauley

316 Arboretum Way
Burlington, MA 01803

phone: 781-993-9225
e-mail: jmacauley@mediaone.net

Education
B.A. at Massachusetts College of Liberal Arts (MCLA), North Adams, MA
Major: English/Communications
Concentrations: Public Relations (PR) and Writing

Computer Software Experience

Netscape Communicator	Internet Explorer	Microsoft Windows
Secure CRT	Filemaker Pro	Lotus Notes
Pagemaker	QuarkXPress	FoxPro
First Choice	WS_FTP	Homesite

Work Experience
BuyerZone.com, Cambridge, MA
(1999 - Present)
Customer Service Specialist

Developed tracking system for a quoting feature, eQuote

Performed extensive testing of site features on various internet browsers

Created Filemaker Pro Database of user information

Accessed databases to compile statistics and get user account information

Created Customer Service specification sheets

Worked with several departments implementing a QA system and resolving issues resulting from this

Researched improvements to help system and administrative tools

Tracked, reported and responded to incoming e-mail

Created pages for relaunching of the site

Improved functionality of e-commerce tools

Tripod, Inc., Williamstown, MA
(1998 – 1999)
Assistant Producer, Community & Site Maintenance

Processed and tracked changes to the Tripod site

Drafted requirements documents for redesigning volunteer tools

Posted schedules for company-wide reference

Facilitated quick changes to the Tripod site

Administrative Assistant, Media & Community Development

Organized and submitted contracts, invoices, and expense reports

Researched and reserved travel arrangements

Updated staff and jobs pages for the Tripod site

Tracked department budgets

New England Educational Institute (NEEI), Pittsfield, MA
(1997 – 1998)
Customer Relations Representative

Performed general sales and customer service tasks

Organized and researched book sale information

Tracked competitor’s performance

Web Master

Designed, formatted and administered NEEI’s Web Page using Hyper Text Markup Language (HTML)